Terms and Conditions

1. Acceptance of Terms

By accessing or using VoIP Pro's services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these terms, you may not access or use our Services. These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and VoIP Pro ("Company," "we," "us," or "our").

2. Description of Services

VoIP Pro provides enterprise-grade communication services including:

• Voice over Internet Protocol (VoIP) services
• Private Branch Exchange (PBX) systems
• Unified Communications as a Service (UCaaS)
• AI-powered communication features and automation
• Security and compliance solutions
• Related technical support and consulting services

Services are provided subject to these Terms and the specific service agreement executed between the parties.

3. Account Registration and Responsibilities

3.1 Account Creation

To use our Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any security breach.

3.3 Compliance

You agree to use the Services in compliance with all applicable laws, regulations, and these Terms. You are responsible for ensuring your use complies with local telecommunications regulations.

4. Service Level Agreement (SLA)

4.1 Uptime Guarantee

We guarantee 99.999% uptime for our core voice services, measured monthly. If we fail to meet this commitment, you may be eligible for service credits as outlined in your service agreement.

4.2 Service Credits

Service credits are calculated based on the period of downtime and applied to your next billing cycle. Credits do not constitute a refund and have no cash value.

4.3 Exclusions

The SLA does not apply to downtime caused by:

• Scheduled maintenance (with advance notice)
• Customer equipment or connectivity issues
• Force majeure events
• Customer-caused outages or misconfigurations

5. Billing and Payment Terms

5.1 Billing Cycle

Services are billed monthly in advance. Usage-based charges are billed in arrears based on actual consumption during the billing period.

5.2 Payment Terms

Payment is due within 30 days of invoice date. Late payments may incur finance charges of 1.5% per month or the maximum rate permitted by law, whichever is lower.

5.3 Taxes

All fees are exclusive of applicable taxes, duties, and surcharges, which you are responsible for paying.

5.4 Disputed Charges

Any billing disputes must be reported within 90 days of the invoice date. Undisputed portions of invoices remain due and payable.

6. Acceptable Use Policy

You agree not to use the Services for:

• Illegal activities or violation of any laws or regulations
• Harassment, threatening, or abusive communications
• Spam, robocalls, or unsolicited commercial communications
• Compromising network security or attempting unauthorized access
• Interfering with or disrupting the Services or other users
• Distributing malware, viruses, or other harmful code
• Violating intellectual property rights of others
• Emergency services as a primary means of emergency communication

Violation of this policy may result in immediate suspension or termination of Services.

7. Emergency Services Limitations

IMPORTANT NOTICE: Our VoIP services have limitations regarding emergency calling (911/E911):

• Emergency services may not function during power outages or internet disruptions
• Location information may not be automatically transmitted to emergency services
• You must update your emergency location information if you relocate
• We recommend maintaining alternative means of emergency communication

You acknowledge these limitations and agree that we are not liable for inability to reach emergency services.

8. Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference. We implement industry-standard security measures to protect your communications and data.

9. Intellectual Property

9.1 Our IP Rights

All intellectual property rights in the Services, including software, documentation, and proprietary technologies, remain our exclusive property or that of our licensors.

9.2 Customer Data

You retain ownership of your data and communications. You grant us a limited license to process and store your data solely to provide the Services.

9.3 Feedback

Any feedback, suggestions, or improvements you provide regarding our Services may be used by us without compensation or attribution.

10. Service Modifications and Termination

10.1 Service Changes

We may modify, suspend, or discontinue any aspect of the Services with reasonable advance notice. We will provide alternative solutions when possible for discontinued features.

10.2 Termination by Customer

You may terminate your service agreement with 30 days written notice. Early termination fees may apply as specified in your service agreement.

10.3 Termination by Company

We may terminate or suspend your Services immediately for:

• Breach of these Terms or your service agreement
• Non-payment of fees
• Violation of our Acceptable Use Policy
• Fraudulent or illegal activity

10.4 Effect of Termination

Upon termination, your access to the Services will cease, and we may delete your data after a reasonable retention period. You remain liable for all charges incurred prior to termination.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM
• WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• WE DISCLAIM ALL WARRANTIES EXCEPT AS EXPRESSLY PROVIDED IN YOUR SERVICE AGREEMENT
• SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU

12. Indemnification

You agree to indemnify and hold harmless VoIP Pro from any claims, damages, losses, or expenses arising from:

• Your breach of these Terms or your service agreement
• Your violation of any law or regulation
• Your violation of third-party rights
• Your use of the Services in a manner not authorized by these Terms

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of [Your State/Jurisdiction], without regard to conflict of law principles.

13.2 Arbitration

Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except for claims eligible for small claims court.

13.3 Class Action Waiver

You waive the right to participate in class action lawsuits or class-wide arbitration against us.

14. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from acts beyond their reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet/telecommunications failures.

15. General Provisions

15.1 Entire Agreement

These Terms, together with your service agreement and Privacy Policy, constitute the entire agreement between the parties.

15.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Amendment

We may modify these Terms with reasonable advance notice. Continued use of the Services constitutes acceptance of modified Terms.

15.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

16. Contact Information

For questions regarding these Terms and Conditions, please contact us: