Privacy Policy

1. Introduction

VoIP Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP, PBX, UCaaS, and AI communication services (the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact information (name, email address, phone number, mailing address)
• Company information (company name, job title, industry)
• Account credentials (username, password)
• Payment information (processed securely through third-party payment processors)
• Communication preferences and settings

2.2 Communication Data

In providing our Services, we may process:

• Call detail records (CDRs) including date, time, duration, and phone numbers
• Voicemail recordings and transcriptions
• Text messages and chat communications
• Video conference recordings (only when explicitly enabled by users)
• System logs and performance data

2.3 Technical Information

We automatically collect certain technical information:

• IP addresses and device identifiers
• Browser type and version
• Operating system information
• Usage patterns and feature utilization
• Error logs and diagnostic information

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our communication services
• Account Management: To create and manage your account and process payments
• Customer Support: To respond to inquiries and provide technical support
• Security: To detect, prevent, and address security issues and fraud
• Compliance: To comply with legal obligations and regulatory requirements
• Analytics: To understand usage patterns and improve our services
• Communication: To send important service updates and notifications

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, conducting business, or serving our users, provided they agree to keep this information confidential.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• End-to-end encryption for all communications
• AES-256 encryption for data at rest
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Employee access controls and training
• Multi-factor authentication requirements

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

• Account Information: Retained while your account is active and for 3 years after closure
• Call Detail Records: Retained for 12 months for billing and support purposes
• Voicemail Recordings: Retained according to your account settings or legal requirements
• System Logs: Retained for 90 days for security and troubleshooting

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at leverage_labs_alpha@proton.me.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by regulatory bodies
• Certification schemes and codes of conduct
• Binding corporate rules for internal transfers

9. Compliance with Regulations

Our privacy practices comply with applicable regulations including:

• GDPR: European General Data Protection Regulation
• CCPA: California Consumer Privacy Act
• HIPAA: Health Insurance Portability and Accountability Act (for healthcare clients)
• SOX: Sarbanes-Oxley Act (for applicable financial data)
• COPPA: Children's Online Privacy Protection Act

10. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered email address
• Providing in-app notifications for significant changes

Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: